So far, we’ve talked about how your business direction and environment drive your roadmap. So, what actually goes in this IT Roadmap.
For the sake of discussion, I’m going to break this down into two pieces: Projects and Infrastructure.
By now, you should have an idea of where you are and where you need to be. Your projects are the one-time endeavors to get you there. This could be a simple as evaluating a new piece of software or as complex as a total redesign of your IT.
You’ll have identified any projects to move you there and you’ll have matched your appetite to your capacity, cutting or delaying the items you can’t do all at once.
I say one-time endeavors because each year you’ll have a new set of projects to help you achieve the next level of service delivery. If it’s an ongoing task every year, it’s not really a project.
The other piece is Infrastructure. These are the ongoing investments. I’m maintaining 35 PCs and replacing 20% of them each year. I’m paying a security firm to watch all of this for security events.
In both categories – Projects and Infrastructure – you’ll have staffing costs and potentially consultants and service providers.
Under infrastructure, you’ll have PCs, servers, network, phone, copiers. HW/SW purchases, licenses, warranties, service contracts, and renewals. Include any services and service providers. Your internet connection. Your email filtering, your antivirus, your firewall subscription. For some it will include external testing and audits, and security event monitoring.
Under staffing, be sure to include training.
You may notice that you’re doing more and more with service providers as IT becomes, how can I say this, more “interesting.”
I’m Carter Edmonds with 20Creek. We solve IT challenges.
Episode #28 – 1/17/2019