The MBA Guide to IT

Episode 45 – Should I fire my IT tech?

When a business is successful, you can start to feel growing pains, particularly in IT.  Maybe the IT tech isn’t so good anymore.  Should I fire my IT tech?

Probably not.  Well, unless they’re stealing office supplies.

Even the best IT tech is just one person.  A great employee in a suboptimal environment will usually be suboptimal.  A mediocre employee in a great environment can be reasonably good.  The best ones can transcend all this, but that’s not the way to structure a business.

How do you build that environment where the IT tech can deliver the results you need?  If you were a gigantic bank, you’d have senior techs and junior techs and program managers and manager managers.  That’s hard to replicate in a regular company.

But you do need to replicate it.  The question is how.

Too often, the failures start to look bad for the IT tech.  But it’s possible the IT tech is doing all the same things that made them successful all along.

This week we’re going to look at who is there to support the IT tech.  We’ll look at the systems and procedures that keep things operating smoothly.  And we’ll look at the leadership side of things.  Do you have a CIO or a low-level tech or maybe both.

I’m Carter Edmonds with 20CREEK.  We help you build IT you’ll brag about.

Episode #45 – 2/11/2019

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