The MBA Guide to IT

Episode 46 – Who supports my IT tech?

If your business depends on an IT tech to keep things moving, who does the IT tech depend on?

This week we’re asking, “Should I fire my IT tech?”  Well, probably not.  Not unless they’re posting mean things about the business on Facebook.

Often, the probably isn’t the IT tech.  It’s the support network the IT tech needs to be successful.

If you’re a kindergarten teacher, you’re standing all alone in front of 25 students.  I think it’s 25.  It’s been a long time since I had kids in kindergarten.  Even the best teacher is outnumbered.

Presumably, there’s back up.  When faced with a problem, the other teachers – some more senior, some less so – can provide help and advice.

The same is true about your IT tech.  In a giant company, you have first level techs supported by second level techs supported by third level techs and managers and architects and so on.  The buck stops somewhere and there’s often someone who can’t go home until the problem is solved.

You won’t have that in a regular company.  You have to find a way to reproduce it.

Rather than looking for a tech that is faster, broader, and more experienced, you can look to service providers to deliver those additional layers of experience.  You may not need an architect all day, every day.  But when you need one, you need one.

Tomorrow, we talk about the structural support for your IT tech.

I’m Carter Edmonds with 20CREEK.  We help you build IT you’ll brag about.

Episode #46 – 2/12/2019

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