The MBA Guide to IT

Episode 47 – What supports my IT tech?

Your IT tech may the only one in the building that truly understands your systems.  So, what can you put in place to support the IT tech?

This week we’ve been asking, “Should I fire my IT tech?” and I’ve said, “probably not.”  Not unless they’re watching cat videos all day.

Often, failures aren’t due to the IT tech.  The root cause may be the lack of people, processes, and systems to support the IT tech.  Like a running back on a football team without anyone to block or coaches to review game film.

Now, I love to find creative solutions to complex problems.  But you don’t want to reinvent the wheel.  At some point, you have to reduce that creative solution to repeatable practice.

IT is complex.  Creating those repeatable practices takes time and money.  I read once that it can cost $1.5 million and about 3 years to build mature service delivery.  Regular companies don’t have the time or the money.

You could always ask the IT tech to define these.  A senior tech may jump at the chance.  But if your business is growing, your tech can be pretty busy.  The backlog may be part of the reason you’re dissatisfied.

As usual, other people have through about this before we have.  ITIL is a process map that defines five stages of the service delivery lifecycle.  If you have a single tech, you’re probably not going to spend some on it.  If you’re backing that tech with a service provider, you can find one that is already using those processes.

Tomorrow, we look at IT leadership.  Who guides the IT Tech when IT intersects business?

I’m Carter Edmonds with 20CREEK.  We help you build IT you’ll brag about.

Episode #47 – 2/13/2019

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